Question 1

The product has wrong price, image, or title. What's happening?

Accepted Answer

There are several reasons why product information might appear different. Price Variations: Some websites display different prices for individual users based on cookies, browsing history, location, and targeted advertising. taild doesn't try to correlate your personal data and instead checks general pricing information to provide fair, unbiased price comparisons. We might also sometimes show prices for the product but used if it's an option on that specific website. Our Commitment: We're continuously working to improve the accuracy of product information in taild. If you notice consistently incorrect information for a specific product, please reach out to our support team with the details.

Question 2

What is taild Premium and how much does it cost?

Accepted Answer

taild is free to download and allows you to track up to 5 products at no cost. Premium Subscription Pricing: Monthly $1.99 / €1.99, Yearly $17.99 / €17.99 (save over 25%!). Pricing may vary based on your Apple App Store country and will be converted to your local currency. Premium Features: Track up to 200 products (much more than the free 5-product limit), Find Anything Fast with AI-powered product discovery, and Custom Collections to organize products your way, with the ability to assign products to multiple collections. No Free Trial: Start with 5 free products, then upgrade when you need to track more products. No family plans or student discounts are currently available.

Question 3

Is my data safe and private?

Accepted Answer

Absolutely. Your privacy is our top priority. Local Storage: Everything stays on your device. No Data Mining: We don't collect, sell, or share your personal shopping data. Secure Sync: Your data syncs securely across your devices using taild's private servers. No Tracking: We don't track your browsing habits or shopping behavior. You can review our complete privacy policy for detailed information about how we protect your data.

Question 4

Can I use taild on multiple devices?

Accepted Answer

Yes! taild syncs seamlessly across all your Apple devices. Optimized for iPhone: the app is primarily designed for iPhone but also works on iPad and Mac. taild Sync: all your saved products sync automatically. Real-time Updates: changes made on one device appear instantly on your other devices. Offline Access: view your saved products even when you're not connected to the internet. Currently, taild is available exclusively for iOS and iPadOS devices.

Question 5

How do I save products from different websites?

Accepted Answer

Saving products with taild is simple. Share Extension: use the iOS share button on any product page and select taild. Copy & Paste: copy a product URL and paste it directly into taild. taild works with thousands of popular e-commerce websites and most likely any website that has one product with a title and price.

Question 6

What if a website isn't supported?

Accepted Answer

While taild works with thousands of websites, we're always expanding our compatibility. Edit Product Details: use the edit button (pencil icon) on any saved product to manually adjust details. Request Support: let us know which websites you'd like us to support. Regular Updates: we continuously add support for new e-commerce platforms. Our team prioritizes adding support for the most requested websites from our user community.

Question 7

How do I get help or report issues?

Accepted Answer

We're here to help! You can reach our support team through our support page for FAQs and troubleshooting guides, or leave feedback and reviews on the App Store. We typically respond to all inquiries within 24-48 hours.